01FAQ
Frequently asked questions.
Everything you might want to know about our products, delivery, returns and orders.
02Everything you need to know
The essentials.
Can’t find what you’re looking for? Get in touch and we’ll help.
Products
What is your chalk made from?
Our Crux Technology range is 100% magnesium carbonate. No fillers, no bulking agents — just clean, dry, high-friction chalk. We offer micronised fine powder for maximum coverage, heavy-duty blocks, a hybrid blend for humid days, chalk balls, and a liquid chalk as the base layer.
Which chalk should I choose?
If you sweat heavily, start with our liquid chalk as a base, then top up with the sports chalk or heavy-duty block. Micronised fine powder is ideal for maximum coverage, and the chalk ball is the low-mess option for indoor use.
How do I know what size I am in Madu Climb clothing?
All Madu Climb clothing follows standard UK sizing. Our T-shirts and hoodies are designed with a slightly oversized, relaxed fit for a comfortable, casual look.
How does the Madu Climb Training Plan work, and when can I start?
Our training plans are personalised and are offered based on coach availability. Before purchasing, please contact us by email so we can confirm current availability and provide you with an estimated timeframe for starting your programme.
Delivery
Where do you ship to?
We ship across the UK and to most European countries. Delivery costs are calculated at checkout based on your address.
How long does UK delivery take?
UK orders typically arrive within 2–4 working days from dispatch. You’ll get a tracking link as soon as your order leaves us.
Do you offer free shipping?
Free shipping is available on qualifying UK orders. The threshold and current offers are shown in your cart at checkout.
Returns
What is your returns policy?
You can return unused products within 30 days of delivery for a refund. Items must be in original condition and packaging. Chalk products cannot be returned once opened for hygiene reasons.
How do I start a return?
Email us at maduclimb@gmail.com with your order number and we’ll send return instructions the same working day.
Something arrived damaged — what do I do?
We’re sorry — that shouldn’t happen. Email us a photo of the damage within 7 days and we’ll replace it or refund you, whichever you prefer.
Orders
Can I change or cancel my order?
If we haven’t dispatched yet, yes — just email us as soon as possible. Once your order is on its way we can’t change it, but you can return it under our normal returns policy.
Do you take wholesale enquiries?
Yes — head to our wholesale page to submit an enquiry. We’ll come back with our trade price list, minimum order quantities and terms.
How do I contact you?
Use the form on our contact page, or email us directly at maduclimb@gmail.com. We reply within two working days.
Still have questions? We’re here to help — drop us a line and we’ll get back within two working days.