Refund Policy
Madu Climb Return, Refund & Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@maduclimb.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@maduclimb.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods, custom products, personalized items, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@maduclimb.com.
Madu Climb Return, Refund & Exchange Policy
At Madu Climb, we proudly craft premium full-grain leather goods designed to outperform expectations in durability, comfort, and timeless style. Because authentic leather is a natural material that evolves with use, our return and exchange guidelines are designed to balance customer satisfaction with product integrity.
Refunds
Customer satisfaction is important to us. If you’re not fully satisfied with your purchase, you may request a full money back for eligible unused items within 30 days of delivery.
Please note:
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Shipping fees are refundable
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Return shipping is the customer’s responsibility unless we made an error
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If you receive an incorrect or defective item, we will replace it or issue a refund at no cost to you
We provide a full refund or replacement for products damaged during shipping or confirmed defective.
Refund requests may be denied if:
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Delivery failure was caused by incorrect shipping details provided at checkout
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The item shows signs of wear or use
Approved refunds are issued back to the original payment method after inspection. Processing times depend on your financial institution.
Return Eligibility Guidelines
We gladly review return requests submitted within 30 days of delivery. To qualify, products must be returned in their original state, meaning:
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Unused and unworn
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Free from marks, creases, or shaping
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With all original packaging and tags intact
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Accompanied by valid proof of purchase
Because genuine leather begins forming to its wearer immediately, items that have been worn — even briefly — may no longer qualify for a standard refund. For sizing checks, we recommend trying belts indoors over clothing before use.
Condition Standards & Non-Returnable Items
To maintain fairness for all customers, certain conditions prevent items from being resold and therefore make them ineligible for return.
Returns may be declined or subject to a partial refund if products show signs of use such as:
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Visible bending or shaping
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Buckle impressions
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Hole stretching
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Surface softening or patina
Products that are clearly worn, altered, damaged after delivery, or missing packaging cannot be accepted.
Items marked final-sale, clearance, custom-made, or gift cards are also non-returnable.
About Natural Leather Variations
Every Madu Climb piece is made from authentic full-grain leather, which means no two items are identical. Natural markings, slight color differences, grain variation, or subtle shape changes are normal and expected characteristics of real leather — not flaws.
You may also notice slight movement, flexibility, or gentle forming shortly after handling or wearing. This is a sign of genuine leather adapting naturally, which enhances comfort and character over time.
Natural Shape & Alignment Tolerances
Because leather comes from natural hides rather than synthetic materials, slight differences in edge alignment or straightness may occur when laid flat. These natural tolerances do not affect quality, strength, or performance and are considered normal within premium leather craftsmanship standards.
Delivery Issues or Product Concerns
We ask customers to inspect orders upon arrival. If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
Our support team may request photos to properly review the concern. Determinations regarding defects versus natural leather characteristics are made by our quality team to ensure fair and accurate resolutions.
Exchanges
Your satisfaction matters to us. If the size isn’t quite right, we’re happy to help you find a better fit.
We offer one complimentary size exchange per product type.
For your first size exchange:
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The item must be unused and in its original condition.
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You cover the cost of shipping the original item back to us.
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Madu Climb covers the shipping cost of your replacement belt.
Additional exchanges for the same item may be subject to shipping or processing fees.
Once your replacement has been shipped, you’ll receive tracking information by email.
To help you get the right fit the first time, please review our Size Guide and watch the sizing video before placing your order.
Order Changes & Cancellations
Orders may be changed or cancelled within 12 hours of purchase. Once fulfillment has begun, we’re unable to modify or cancel orders.
Personalized & Custom Items
Customized or engraved products are made specifically for you and are therefore final sale. These items cannot be returned or exchanged unless a production error or defect occurred.
We encourage customers to carefully review customization details before submitting orders.
Starting a Return or Exchange
To request assistance, contact our support team:
Why Our Policy Exists
Madu Climb products are crafted from premium full-grain leather designed to last for years. Because authentic leather evolves with wear, once used it can no longer be restored to its original condition. Our policy protects customers by ensuring every item they receive is truly new, authentic, and untouched.