We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Return Eligibility
To be eligible for a return, your item must be returned in the same condition in which you received it. Items must be unworn, unused, with all original tags attached, and in their original packaging.
You will also need to provide your receipt or other proof of purchase.
How to Request a Return
To request a return, please contact us at maduclimb@gmail.com before sending your item back.
Please include your order number and the reason for your return. We will then provide you with the relevant return instructions.
Customers are responsible for arranging and paying for return postage. We do not provide prepaid return shipping labels. We recommend using a tracked shipping service and keeping your proof of postage until your return has been received and processed.
Items sent back without first contacting us and receiving confirmation of the return will not be accepted.
Return Address
If your return is approved, we will provide you with the return address and any additional instructions required for sending your item back.
Questions About Returns
If you have any questions regarding returns or refunds, please contact us at maduclimb@gmail.com and we will be happy to assist